Shipping policy

At Ojasvi Traders, we are committed to delivering your orders safely, securely, and in a timely manner across India. Please read our shipping and delivery policy below to understand order dispatch timelines, courier handling, and delivery expectations.

1. Order Processing & Dispatch

  • Dispatch Window: All confirmed orders are processed, quality-checked, and dispatched within 24 to 48 business hours (Monday through Saturday).

  • Holidays: Orders placed on Sundays or gazetted public holidays are scheduled for processing on the subsequent business working day.

  • Peak Season: During major festive seasons or clearance promotions, fulfillment processing may require an additional 1 to 2 business days.

2. Estimated Delivery Timelines

Delivery timelines vary depending on your destination pin code:

Destination Region Estimated Transit Time Logistics Mode
Metro Cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, etc.) 2 to 4 Business Days Express Courier Air / Surface
Tier 2 & Tier 3 Cities / Rest of India 4 to 6 Business Days Standard Express Courier
Remote Locations, North East & J&K 6 to 8 Business Days Surface Logistics / India Post

(Note: Delivery timeframes are estimates and may occasionally experience transit delays due to regional logistics disruptions, adverse weather conditions, or local holidays).

3. Shipping Charges & COD Terms

  • Prepaid Orders: We offer Free Shipping on all prepaid orders (ya apni policy ke anusar limit set kar sakte hain, jaise: Free Shipping on orders above ₹499).

  • Cash on Delivery (COD): COD is available for most serviceable pin codes. A flat COD handling fee of [₹49 / ₹50] may apply during checkout to cover cash logistics.

  • All applicable shipping rates and options are displayed transparently before payment is completed.

4. Order Tracking

  • As soon as your order leaves our fulfillment center, tracking details will be sent to your registered Email, WhatsApp, or Mobile Number via SMS.

  • You will receive an AWB / Tracking Number along with a live tracking link to monitor shipment status in real time.

5. Delivery Attempts & Failed Deliveries

  • Our courier partners attempt delivery up to three (3) times before a package is flagged.

  • If delivery is unsuccessful due to an unreachable contact number, wrong address, or repeated customer unavailability, the order will be sent back to our warehouse (Return to Origin - RTO).

  • Re-dispatching an RTO package may require verification and standard re-shipping charges.

6. Damaged or Tampered Parcels

  • Outer Package Damage: If the courier flyer/box appears significantly damaged, crushed, or tampered with at the time of delivery, please refuse to accept the package and inform our team immediately.

  • Mandatory Unboxing Video: In case of transit damage, leakage, or missing products, a complete, unedited unboxing video from the sealed outer package is mandatory within 24–48 hours of delivery to process an expedited resolution.