Contact information

Welcome to Ojasvi Traders. Whether you have questions regarding an order, shipping updates, product specifications, or bulk inquiries, our team is always ready to assist you.

1. Customer Support & Assistance

For general questions, order tracking, returns, and support:

  • Customer Care Email: ojasvi456@gmail.com

  • Helpline / Phone Number: +91 [7836044346]

  • WhatsApp Support: +91 [7836044346]

  • Operating Hours: Monday to Saturday | 10:00 AM – 6:00 PM IST (Sundays & Public Holidays Closed)

  • Response Timeline: We aim to respond to all inquiries within 24 to 48 business hours.

2. Registered Business Details

Official business identity as required under Indian e-commerce regulations:

  • Legal Entity Name: Ojasvi Traders

  • Nature of Business: Retail & E-Commerce Trade

  • Registered Office / Warehouse Address: C-4/48, Sultan Puri, New Delhi 110086

  • GSTIN: 07AEVPU9747F1ZI

  • Official Website: 

3. Grievance Redressal Mechanism

In accordance with Rule 4(4) of the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, in case your issue remains unresolved through customer care, you can escalate your matter directly to our Grievance Officer:

  • Designation: Grievance Redressal Officer

  • Officer Name: Badal

  • Grievance Email: ojasvi456@gmail.com

  • Complaint Acknowledgment: Within 48 hours of receipt

  • Resolution Timeline: Within 1 month (30 days) from the date of receiving the complaint

  • Mailing Address: Ojasvi Traders, [C-4/48, Sultan Puri New Delhi 110086]