Privacy policy

Welcome to Ojasvi Traders (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, browse our catalog, or make a purchase.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information necessary to provide seamless shopping and delivery services to you:

  • Personal Details Provided by You:

    • Contact Information: Name, shipping address, billing address, email address, and phone / mobile number.

    • Order & Transaction Data: Products ordered, order value, payment status, transaction ID, and order history.

    • Customer Communication: Inquiries, feedback, and support conversations via WhatsApp, email, or contact forms.

    • Note on Payments: We do not store your complete credit/debit card numbers, UPI PINs, or net banking passwords. All online payments are securely processed by authorized third-party payment gateways compliant with PCI-DSS standards.

  • Automatically Collected Data (Device & Usage):

    • IP address, browser type, operating system, and device details.

    • Pages visited, time spent on the store, search queries, referral URLs, and interactions with our online advertisements.

    • Cookies and tracking pixels (such as Google Analytics and Meta Pixels) used to enhance site navigation and marketing efficiency.

2. How We Use Your Information

We utilize collected information for the following business purposes:

  • Order Processing & Fulfillment: Managing checkout, shipping packages, printing invoices, and sending order confirmation and tracking updates.

  • Customer Support: Responding to inquiries, order status checks, returns, or replacements.

  • Security & Fraud Prevention: Detecting malicious activity, spam, and fraudulent transactions.

  • Marketing & Updates: Sending occasional product announcements, discounts, and promotional messages (you can opt out at any time).

  • Website Optimization: Enhancing website speed, layout, and shopping experience based on aggregate user patterns.

  • Legal Compliance: Fulfilling tax obligations (such as GST records) and statutory accounting standards.

3. Sharing & Disclosure of Information

We strictly do not sell, rent, or trade your personal information. We only share necessary details with trusted partners under strict confidentiality:

  • Logistics & Courier Partners: Third-party courier and shipping aggregators (e.g., Shiprocket, Delhivery, Blue Dart) solely for dispatching and delivering your parcels.

  • Payment Gateways: Secure payment service providers (e.g., Razorpay, Cashfree, PhonePe) to process your transactions safely.

  • Hosting & Technical Platforms: Our e-commerce hosting service and IT infrastructure providers.

  • Legal & Law Enforcement: Only when strictly required by applicable law, court orders, or government regulations.

4. Cookies & Tracking Technologies

Our website uses cookies to remember items in your cart, retain session preferences, and understand traffic trends. You may choose to disable cookies in your browser settings; however, disabling them may impact some website functionality.

5. Data Security & Storage

We employ appropriate technical, operational, and physical security measures (including SSL encryption and secure firewalls) to safeguard your personal data against unauthorized access, loss, alteration, or disclosure.

6. Data Retention

We retain personal information only for as long as required to fulfill the purposes described in this policy, manage customer service, and comply with legal, tax, and accounting mandates.

7. Your Rights

Under applicable laws, you have the right to:

  • Review and request access to your personal information stored with us.

  • Request corrections to any outdated or inaccurate information.

  • Request deletion of your contact data (subject to statutory order and tax record retention laws).

  • Opt out of marketing notifications by clicking the unsubscribe link or contacting us directly.

8. Grievance Redressal & Contact Details

In accordance with the Information Technology Act, 2000 and related rules, please direct any privacy queries or concerns to:

  • Entity Name: Ojasvi Traders

  • Grievance Officer: Privacy & Compliance Team

  • Email: ojasvi456@gmail.com 

  • Phone / WhatsApp: +91 [7836044346]

  • Registered Address: C-4/48 Sultan Puri New Delhi 110086