Refund policy

At Ojasvi Traders, we take immense pride in ensuring top-notch quality and satisfaction for every order. If you are not completely satisfied with your purchase or received a defective/wrong item, we are here to help.

1. Return & Replacement Window

  • We offer a [5 to 7]-day return/replacement window starting from the date the package is marked "Delivered" by the courier partner.

  • Requests raised after the designated window will not be eligible for returns or refunds.

2. Conditions for Return / Replacement

To ensure your return request is processed smoothly, please confirm that:

  • The item is unused, unwashed, unworn, and in the exact condition in which it arrived.

  • The original packaging, brand tags, warranty cards, invoice, and freebies/accessories remain intact and undamaged.

  • Mandatory Unboxing Video: In cases of damaged goods, missing items, or wrong products received, a clear, continuous unboxing video starting from the sealed external package is strictly required to process immediate claims.

3. Non-Returnable Items

The following categories cannot be returned or refunded due to hygiene, safety, and logistical policies:

  • Opened personal care, wellness, or hygiene-sensitive goods.

  • Custom-made, engraved, or customized orders made on demand.

  • Items purchased during clearance sales, warehouse blowouts, or marked "Final Sale".

  • Products displaying signs of wear, physical damage, or tampering caused post-delivery.

4. How to Initiate a Return or Replacement

  • Step 1: Reach out to our support team via email at support@ojasvitraders.com or WhatsApp at +91 [Your Contact Number] within the return period.

  • Step 2: Provide your Order ID, a brief explanation of the issue, and clear photos/unboxing video showing the condition of the package.

  • Step 3: Once approved, we will arrange a reverse pickup via our logistics partners. (If reverse pickup is unavailable in your pincode, you can self-ship via a trackable service, and we will reimburse reasonable freight costs).

  • Step 4: Once the returned parcel arrives at our hub and passes standard quality inspection, your replacement or refund will be initiated immediately.

5. Refund Policy & Timelines

  • Prepaid Orders: Refunds will be credited to the original source of payment (Credit/Debit Card, Net Banking, UPI, or Wallet) within 5 to 7 business days post quality approval.

  • Cash on Delivery (COD) Orders: For COD orders, refunds are credited directly to your bank account via NEFT / IMPS or UPI. You will receive an official link/prompt from our support team to safely provide payout details.

  • Shipping Charges: Standard delivery charges paid at the time of placing the order are non-refundable (except in cases where the return is due to a transit defect or fulfillment error by us).

6. Order Cancellation

  • Before Dispatch: You may cancel an order anytime before it leaves our fulfillment facility for a 100% full refund.

  • After Dispatch: Once dispatched, orders cannot be cancelled in transit. You may refuse acceptance at the doorstep or initiate a return upon receipt.

7. Support & Contact Details

For any assistance or questions regarding your orders, reach out to:

  • Firm Name: Ojasvi Traders

  • Support Email: ojasvi456@gmail.com (7836044346)

  • Customer Support Timings: Monday to Saturday | 10:00 AM – 6:00 PM

  • Registered Address: [C-4/48, Sultan Puri, New Delhi 110086]